In my company we have some automations that use the API to filter tickets.
Since today, every filter returns 0 results.
Specifically, we search by tag, and there is at least 1 ticket with that tag.
Even simple queries like
priority:3 returns 0 results, while we have more than 8.000 tickets with that priority.
API Call through postman for high priority tickets
Freshdesk tickets with high priority
Of course, everything was working until yesterday, so there is no possibility of a typo.
Anyone else have this happening?