API Filtering not working?

Hello everyone,

In my company we have some automations that use the API to filter tickets.

Since today, every filter returns 0 results.

Specifically, we search by tag, and there is at least 1 ticket with that tag.

Even simple queries like priority:3 returns 0 results, while we have more than 8.000 tickets with that priority.

API Call through postman for high priority tickets

Freshdesk tickets with high priority

Of course, everything was working until yesterday, so there is no possibility of a typo.

Anyone else have this happening?

Seems to work now, anyone from the admin/dev team know if it was indeed an API bug?

Glad to know this works now. We have not heard anything specific from the Freshdesk team about this issue. Please let us know if this recurs.