On my trial account, I’m not able to call the create/update APIs for contacts or accounts. Is there any particular reason for this?
Always getting, {"errors"=>{"code"=>403, "message"=>["You are not authorized to perform this operation."****]}}
Thanks for your question! To ensure your API calls work correctly, please verify that you’re using the appropriate API key associated with your trial account. You can retrieve it by following these steps:
Profile Icon → Profile Settings → View API Key
Once you update your requests with the correct key, the issue should be resolved. If the problem persists, feel free to share additional details.I’ll be happy to help further!
Hey, I used these keys in my APIs. I’m able to fetch all data with GET requests, but when I try to update or create anything using the same keys, the requests fail and return errors. Here are the APIs:
curl -H "Authorization: Token token=aopEptkd7pRUc5Q6TuODuA" -H "Content-Type: application/json" -X GET https://test-916279841856932133.myfreshworks.com/crm/sales/api/search\?q\=fahid\&include\=contact\&per_page\=25
[{"id":"202049109663","name":"Fahid Idrees","email":"fahadi.idrees@gmail.com","updated_at":"2025-12-10T08:41:08Z","record_type_id":203012191948,"mcr_id":1996978813930714112,"type":"contact"}]% ❯ curl -H "Authorization: Token token=aopEptkd7pRUc5Q6TuODuA" -H "Content-Type: application/json" -d '{"name":"sample list"}' -X POST "https://test-916279841856932133.myfreshworks.com/crm/sales/api/lists"
{"errors":{"code":403,"message":["Access Denied"]}}%
You don’t have access to make that request. Can you confirm whether you’re using an admin’s API key?
Also, please avoid sharing your API key publicly. Since it was exposed here, make sure to reset it right away. In future posts, please share a dummy key or mask the sensitive parts for security.