Use case: A rewards management system integration with Freshdesk where based on Freshdesk Gamifcation, the points that agents acquire can be redeemed via the rewards system.
Is there a way to fetch award points via APIs?
Also, is there a way to reset the award points once the agent claims those points?
Welcome to the community!
There’s no API currently available to get the Freshdesk gamification points and to reset them.
To achieve the same use-case, a gamification has to be completely created and handled in the app.
I will pass on this requirement as a feedback to the Freshdesk product team.