Are email and phone unique for users in Freshchat?


I tried creating user in Freshchat through rest API. When I create users with same information (email, phone) users are getting created that results in duplicate user. Does Freshchat allows users with same information.

Thanks in advance

With the same email/phone you will be able to create multiple users.
But, each user will have a unique user_id.

You can use the user_id to uniquely identify each of the users you have created with the same email/phone.

The email/phone are only attributes of the entity with the unique user_id.


Thanks a lot @arunrajkumar235

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