As per requirement, the contact details like Name, Phone number, email, etc. Should be auto-fetched from the database and filled-in in other required fields while raising ticket. (Using API’s)

As per requirement, the contact details like Name, Phone number, email, etc. Should be auto-fetched from the database and filled-in in other required fields while raising ticket. (Using API’s)

Welcome to the Freshworks community @aswin :tada:

We could try guessing what your challenge is here and give you some suggestions, but if we guessed wrong, this would be counterproductive. Would you mind instead elaborating on your challenge?

May I also recommend this handy article for new members of the community to guide you wrt getting assistance here from the community? The optimal approach to seek technical help - Wiki - Freshworks Developer Community