Bot triggering multiple times

We are planning to launch a bot for one of our WhatsApp API numbers. For that, we have arranged everything. But we need a few changes in bot triggering actions.

Our requirement is we need to trigger a bot for a user only once. Even after resolving the conversation if user reaches out again the bot shouldn’t trigger this is our requirement.

Can anyone help me with this?

Hey @Raghava_Vemireddy, If you are using Freshbots to launch and facing this issue, reach out to

If you are building apps and got stuck with anything related to the developer platform, use this place as a source of help.

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