C# API Call fails (Using the C# example provided by FreshDesk)

Keith · September 14, 2025, 4:05pm

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I am attempting to use the C# api provided by FreshDesk. The url for the C# code example is here:

github.com/freshworks/fresh-samples

C-Sharp/ViewTicket.cs

master

using System;
using System.Net;
using System.Text;
using System.IO;

class Program
{
    static void Main()
    {
      string fdDomain = "YOUR_DOMAIN"; // your freshdesk domain
      string apiKey = "YOUR_API_KEY";
      string apiPath = "/api/v2/tickets/1"; // API path
      string responseBody = String.Empty;
      HttpWebRequest request =(HttpWebRequest)WebRequest.Create("https://" + fdDomain + ".freshdesk.com" + apiPath);  
      request.ContentType = "application/json"; 
      request.Method = "GET"; 
      string authInfo = apiKey + ":X"; // It could be your username:password also.
      authInfo = Convert.ToBase64String(Encoding.Default.GetBytes(authInfo));
      request.Headers["Authorization"] ="Basic "+authInfo;
      try

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I am using the api call of:

/api/v2/tickets a

The error is generated on this line:

using (HttpWebResponse response = (HttpWebResponse)request.GetResponse())

None of the Console.WriteLine in the Catch blocks work, those throw exceptions also. What is wrong with this code sample? Why does it not work if it’s a sample provided by FreshDesk?