I am curious if there is a way to expand the payload that comes from the onConversationCreate event? It appears that it only contains information pertaining to the conversation. It would be nice to see all the ticket properties.
Use case is that I only want to have the application to perform a function on certain tickets. Is there a way to access these properties in the serverless app? onTicketCreate and onTicketUpdate access the ticket data allowing me to isolate a ticket based on a custom field but I don’t have access to that data from onConversationCreate.
Any ideas on how to workaround this issue would be greatly appreciated.