tychopycho
(Tycho de Vink)
November 30, 2020, 8:09am
1
When I try to include the ‘tags’ field in my data profile (rest data sources). How can I accomplish this?
This is the JSON of one ticket:
{
“cc_emails”: ,
“fwd_emails”: ,
“reply_cc_emails”: ,
“ticket_cc_emails”: ,
“fr_escalated”: true,
“spam”: false,
“email_config_id”: null,
“group_id”: 35000190450,
“priority”: 4,
“requester_id”: 35012059298,
“responder_id”: 35015865441,
“source”: 3,
“company_id”: 35000510618,
“status”: 5,
“subject”: “Login problem”,
“association_type”: null,
“to_emails”: null,
“product_id”: null,
“id”: 5254,
“type”: “Application error”,
“due_by”: “2020-11-23T11:51:47Z”,
“fr_due_by”: “2020-11-23T08:06:47Z”,
“is_escalated”: false,
“custom_fields”: {
“cf_prioriteit_klant”: “Priority 1”
},
“created_at”: “2020-11-23T07:51:47Z”,
“updated_at”: “2020-11-25T12:19:30Z”,
“associated_tickets_count”: null,
“tags”: [
“Arbo”
]
}
1 Like
Raviraj
(Raviraj Subramanian)
December 3, 2020, 6:34pm
2
Hi @tychopycho ,
Could you explain what do you want to achieve in Freshdesk via API?
Tags attribute is supported as array of strings as mentioned in your sample payload when a ticket is created or updated.
tychopycho
(Tycho de Vink)
December 4, 2020, 8:02am
3
Hello,
I’m trying to include the tags field in my dataprofile so I can synchronise the data to a table so I can count the amount of tickets linked to a customer.
Raviraj
(Raviraj Subramanian)
December 4, 2020, 12:29pm
4
@tychopycho I don’t know Oracle Apex. Neither we have any experts in our community.
Could you describe if any doubt in the Freshdesk API side? You can check the Freshdesk API documentation .
If the query is in Oracle Apex side, please raise it in their forum or support. Thanks.
1 Like
tychopycho
(Tycho de Vink)
December 4, 2020, 2:00pm
5
No i don’t thing the problem is in the Freshdesk API, I will ask the Oracle Apex community if they know what’s wrong.
Thank you for your help!
1 Like