CSAT status update API?

Hi Team,

Please provide API to update CSAT status. There is a requirement to update the CSAT status to ‘Not Responded’ if the feedback is not provided for 24Hrs.

Thank you.

Hi @Karuppu_Samy,

No public API is available to update the CSAT surveys.
Please contact Freshdesk support (support@freshdesk.com) for any custom request and to get any alternatives in the portal.


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