Delay in product events [Freshdesk]

kannansantharam · June 4, 2020, 5:53am

Hi,

There was a delay in the onTicketCreate event on Tue, 2 Jun 2020 around 2:41 PM London time. It seems the event is triggered after 15 - 25mins. Customer is looking for an update and root cause for this.

Region: EU

kannansantharam · June 4, 2020, 9:58am

seems, the EU region facing delay now. (more than 15mins)

Hem · June 4, 2020, 11:16am

Hi @kannansantharam,
Thanks for bringing this to our attention. Our team is already on it, working towards stabilizing the same. At the moment, it seems to be sporadic issues that are observed with the service vendor.

Saif · July 1, 2020, 12:30pm

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