We are developing a custom Freshdesk app for a client using the Freshworks App SDK and a serverless proxy. The app will:
-
Detect when a ticket has dropped attachments (body contains “Attachment dropped” message).
-
Use Microsoft Graph API to fetch the original email and attachments from the connected Office 365 mailbox.
-
Upload those files to OneDrive or SharePoint.
-
Update the Freshdesk ticket with secure links to the uploaded files.
The downloading of attachments from Freshdesk will be handled by the custom app, not by Microsoft Graph. Could you please confirm the maximum download size limit in custom apps?