Failed to submit installation parameters

Hi folks!

Hope you’re all safe :slight_smile:

I have developed an FDK application for Freshdesk in React framework and also uses Custom objects. I published the app in the Freshdesk instance. When I tried to install the app, the below error pops up. Can you please help me with this?

Thanks in advance.

HI @rajezz,
Seems like there are multiple problems causing this issue,

  1. share with us the console errors if any
  2. HRA file of your n/w tab
  3. Ensure you passed data to postConfigs correctly

Thanks

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Hi @Santhosh

Regarding points 1 & 2, I’ll share with you the HAR file and logs if any.

And for the last point, the app uses the iparams.json file.

2 Likes

@rajezz
Let me know if are struggling to get the Logs,

Thanks

Hi @Santhosh,

The issue with the installation has been rectified. Thanks for the support :slightly_smiling_face:

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Glad you were able to resolve this on your own @rajezz. If you believe your experience and the solutions you found might be useful for others on the community, may I invite you to share the same for the benefit of other developers who might run into similar problems in the future?

Hi @satwik

I haven’t done anything from my side. The issue has been rectified by itself when I tried to install the app.