Hi
I’m currently testing out connecting to Freshdesk via API tokens to create tickets and conversations. I was previously able to do this via API Tokens in both Freshdesk + Freshchat. But now that you have released the single product (single data source) Omni product I am looking into how I can continue with the same testing with this product.
I can successfully access the tickets API and it seems like the documentation there is still correct. I also understand that chats are now tickets in this product and I can also access tickets created via web chat. The issue I am having is that I cannot create a ticket that was made via web chat. I can create it with a source of portal but this isn’t quite correct.
When creating tickets in this way I also cannot respond in the Freshdesk UI at all. I assumed this was because the user lacked an email but when I also sent the email in the ticket create params I still could not respond.
Example:
``
requester_id: 205002928991,
email: “``foo@bar.com``”,
```
Are there any API docs on how to use chat tickets correctly in the new product?