Freshdesk: Threads

Product
1

Hi Team,

Greetings!

I would like to highlight a discrepancy between the documentation and the working API.

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But the API https://spritlesoftware.freshdesk.com/api/v2/collaboration/messages/19 wasn’t working then I tried GET https://spritlesoftware.freshdesk.com/api/v2/collaboration/messages?thread_id=19 and it worked!

I saw some more but this is the one that stands out and blocked me from proceeding forward.

That’s why I thought of bring this to your attention.

Thank you.

2

Additionally, there is no API mentioned to list the threads.

And I am using this to fetch the threads and it’s IDs
GET https://spritlesoftware.freshdesk.com/api/v2/collaboration/threads?order_by=created_at&parent_id=87401&parent_type=ticket

Thank you