FreskDesk API -> Filter Tickets API -> Filter by company_id

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Hello, can I use Tickets Filter API to filter by company_id, I looked that only “List All TIckets” API have this option.
I want use like the example below:

/search/tickets?query="company_id:60000646554%20AND%20status:2"

company_id:60000646554 AND status:2

Thanks

2

@Igor45-5,
Unfortunately, it is not possible to use company_id with search ticket API,
but you can use /api/v2/tickets?company_id=[id] to filter by company.
it will give the same payload as like search,

Can you please let us know the use case you are trying to archive?

Thanks

3

No, because the default ticket API cannot let me filter by status, and not send de total Tickets amount :frowning:
My intention is filter by companyId and by status.

But thanks for help

4

@Igor45-5,
Good Day!
I understand your problem, unfortunately, it is not possible with the current API,
meanwhile, I will check with the product team and get back to you at the earliest :slight_smile:

Thanks
Santhosh

1 Like
5

@Igor45-5,
The product team confirms that it is the feature request, please keep an eye on the Freshdesk What’s New section in the documentation for more updates on the API

Thanks

1 Like
6

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