How can I create a custom read-only text field in the Freshdesk contact form?

Ideas
1

I want to add a new field to the contact form to display the Age, which will be calculated and updated automatically in the background.

2

Hi @Arya_Mannazhi

Do you want to create the custom field via the API or directly in the Freshdesk instance?

3

Directly in the Freshdesk instance

4

Hi @Arya_Mannazhi

Thanks for the information. Please go to Admin > Contact Fields. From there, you can create custom fields based on your requirements.

5

Yes, I’ve created a field, but I want to make it read-only so that it can’t be edited. Do you know how to achieve this?

6

Hi @Arya_Mannazhi

You can make the field uneditable for customers by unticking the checkbox labeled ‘Customers can edit’. If you want to make it uneditable for agents, I couldn’t find an option for that.

@Raviraj can you help here?