I am trying to query tickets where a custom field equals null.
My query looks like this.
https://blahblahblah.freshservice.com/api/v2/tickets/filter?query="salesforce_work_item_id:null"
But it’s not returning anything even though I have tickets with null in that field.
I even tried this
https://blahblahblah.freshservice.com/api/v2/tickets/filter?query="salesforce_work_item_id:''"
Anyone know why I can’t query tickets with null in my custom string field? Am I doing something wrong on my query, or doesn’t the filtering support this?