I am creating an application that can automatically submit tickets based on events that happen in another system. I don’t know how the Freshdesk account will be configured so I need to build the UI dynamically. I am finding this challenging though because some important things are missing such as which groups an agent belongs to etc. (you guys have an internal API which gives you this information, but I can’t seem to get this information without ‘admin’ account credentials). I also have to keep trailing different requests out to see which ones break because there is no documentation about which field combinations are invalid (such as no due-by dates allowed for pending/resolved/closed tickets).
Thanks for your quick reply by the way
See my other ticket for more info: Ticket API issues