Hi,
I have been going through the documentation and found that the onAgentStatusCreate is pretty confusing.
could any one explain this with examples?
Thanks in advance.
Hi,
I have been going through the documentation and found that the onAgentStatusCreate is pretty confusing.
could any one explain this with examples?
Thanks in advance.
Here is an attempt at making it simpler. To give an analogy, it is more like setting your status on Slack or Google meet but in Freshdesk (I know it is Apples to Oranges ).
Agent Status Object is used to denote the agent status such as Busy or Away. Eg. busy
: Agent is engaged in work-related activities such as meetings, trainings, and so on. and away
: Agent is away on activities such as lunch, personal work, and so on that hinder the online availability of the agent.
There is an option to create custom status and update them. For each such events we have published 3 events,
Regards,
Thakur