We are trying to migrate to v2 API. We had previously used a view with the v1 api. We have reconstructed the criteria but we are unable to filter by ticket type of “service request”
Strange that its not a possibility in the newer API version. I feel like this would be quite beneficial to us all. Hopefully by bringing this issue up here we can get it into the correct hands and have them add this filter capability. Or at least help you find a suitable workaround for your use case.
Thanks Zachary. this seems like a pretty fundamental requirement. the “view list of tickets” does support ticket type, but then doesn’t allow filtering.