Hello everybody.
I need to make a filter so I get my tickets that have been updated recently, whether old or new.
For new and updated tickets I have used this filter:
requests.get(‘https://’+ domain +’.freshdesk.com/api/v2/tickets?order_by=updated_at’, auth = (api_key_eu, password))
Using the following filter and I can get old tickets, but only from a single agent:
requests.get(“https://”+ domain +".freshdesk.com/api/v2/tickets?filter=new_and_my_open"
Using the following filter I can only get 50 tickets.
requests.get(‘https://’+ domain +’.freshdesk.com/api/v2/tickets?updated_since=2017-01-11T00:00:00Z&page=2&per_page=50’, auth = (api_key_, password))
Is there a filter where I can get all my tickets??