Hi everyone,
In Freshchat Classic, and in the version with /crm in the URL, there was a Webhooks module where you could set a URL and receive all events happening in Freshchat, such as new messages, conversation assignments, status changes, and so on.
Is there a similar feature in the new Freshdesk Omni? I couldn’t find an equivalent setting.
If not, what’s the recommended way to receive these chat events in real time?
I considered building a custom app using the chat_conversation module, but according to the documentation it’s only supported in the standalone Freshchat product, not in Freshdesk Omni.
Has anyone dealt with this, or found a workaround (product event triggers, automations)?