Topics tagged cti

Topic	Replies	Views	Activity
Clarification on Redirect URI for OneDrive Authentication App Platform oauth , authentication , app-lifecycle-events , custom-app , cti	1	34	October 8, 2026
Passing ticket_id to UpdateTicket in custom app App Platform freshdesk , cti , custom-app , freshworks-cli	2	200	April 21, 2025
How to Add Freshservice Conversation Attachments to a Third-Party Application App Platform product-events , integration , freshworks-cli , freshservice , cti	0	13	October 6, 2026
Freshservice onTimesheetCreate / onTimesheetUpdate events are emitted from service_change, not service_ticket, and payload does not include resolvable parent ticket/change/problem/release ID App Platform freshservice , cti , app-lifecycle-events	1	24	October 6, 2026
What is the best way to debug a Freshworks custom app when the app works locally but fails after installation? App Platform custom-app , debugging , cti	0	17	September 25, 2026
App 482610: QA review comments fixed, waiting for the go-ahead to upload the new build App Platform app-reviews , freshdesk , product-events , freshworks-cli , cti	0	18	September 23, 2026
Error While Validating Secure Key After Adding app_settings.json to Existing Custom App Customize x Workflows freshdesk , custom-app , serverless , cti , app-lifecycle-events	0	26	September 21, 2026
Freshchat User API's "last_contacted" date is incorrect App Platform freshchat , rest-api , app-lifecycle-events , cti	0	103	September 24, 2025
Implementing Shared Device Mode on the Freshservice Mobile App Ideas freshservice , app-lifecycle-events , cti	0	21	September 15, 2026
Issue with ticket_sidebar Custom Apps on first activation App Platform freshdesk , react , custom-app , app-lifecycle-events , cti	3	76	September 9, 2026
onUserUpdate Event Firing Multiple Times Per Update App Platform freshservice , cti , app-lifecycle-events , crayons , custom-app	0	116	September 15, 2025
Invoketemplate is not a function and Invalid feature or feature not available or enables error App Platform custom-app , cti	3	189	March 10, 2026
API Not Working Despite Successful OAuth Verification – Need Assistance App Platform oauth , cti , rest-api , freshsales , authentication	6	159	December 4, 2025
Custom app's server-side request gets "IP forbidden" from external PBX only after install — works fine locally via fdk run App Platform freshworks-cli , custom-app , freshsales , integration , cti	0	26	August 27, 2026
Installation scope only works in test, not in production App Platform freshservice , custom-app , cti , app-lifecycle-events	0	31	August 15, 2026
502 "Error in establishing connection" on previously working request App Platform custom-app , product-events , cti , app-lifecycle-events	3	176	August 12, 2026
Implementing App Install and Update Events App Platform custom-app , freshworks-cli , cti , app-lifecycle-events	3	145	November 18, 2025
API endpoint for searching and deleting archived tickets? App Platform request-method , rest-api , freshdesk , app-lifecycle-events , cti	0	127	November 13, 2025
Init Success,But Show "No internet connection"_Freshdesk Adnroid SDK 2.2.0 App Platform freshdesk , product-events , integration , freshworks-cli , cti	1	55	August 5, 2026
Custom App Clipboard App Platform freshdesk , custom-app , iframe , cti , app-lifecycle-events	1	60	August 5, 2026
Feature Request: Allow additional fields to be returned by /api/v2/contacts/autocomplete Product rest-api , contacts-api , cti	1	58	August 5, 2026
onTimeSheetCreate is not not working App Platform product-events , freshservice , cti	1	61	August 5, 2026
Webhook handshake feature Ideas webhook , external-event , cti	0	30	August 4, 2026
Unsupported content type Error App Platform freshdesk , authentication , oauth , cti , integration	1	181	January 30, 2026
Freshdesk Redirects App Platform freshdesk , product-events , rest-api , cti	0	63	July 20, 2026
Unable to Update Screenshots in Freshworks Marketplace Listings App Platform app-listing , app-lifecycle-events , cti , product-events , freshdesk	3	115	January 22, 2026
Hide quoted text in UI (ticket + reply editor) but keep it in outgoing email App Platform freshdesk , product-events , cti , app-lifecycle-events	1	129	April 21, 2026
SMI application runs locally but not on platform App Platform product-events , rest-api , freshworks-cli , app-lifecycle-events , cti	5	94	April 20, 2026
FW Crayons DataTable (fw-data-table) - Issue with getSelectedIds and getSelectedRows App Platform freshdesk , product-events , instance-method , app-lifecycle-events , cti	1	74	April 16, 2026
Serverless components not working and logs not showing Customize x Workflows freshdesk , webhook , debugging , cti , app-lifecycle-events	0	44	July 3, 2026