Add Asset Tab for Assets in RC FS Customer Portal

Product Customize x Workflows
22

Yeah, that works for me.

23

Can you provide me your freshworks email address?

Thank You

24

Hi @jeremiah.maramba ,

I don’t have freshworks email, not an freshworks employee either. :slight_smile:

So here is my personal email address.
umarawan936@gmail.com

25

Hi @jeremiah.maramba ,

Following up on the meeting invite. Any updates?

Thanks!

26

Hi akbar apologies wasn’t able to set it up but I’ll go ahead and set it up this week thank you

27

Hi Akbar,

I’ve sent out the invite for friday let met know if you’re ok with the time

28

I’ve received that and it work for me.
Thanks!

29

@jeremiah.maramba

Do you have update on the meeting we had? Did you get a chance to discuss with the IT heads?

30

@jmaramba

Following up on this above query, do you have any update?

31

Hi

I have a similar requirement? Were you successful with your request?

We would like contacts to be able to select their asset they want to raise a ticket against. Out of the box, the customer has to type 3 letters to search for their asset, but as they don’t know the asset descriptions very well, they don’t know what to search for and the search list doesn’t pre-populate with ALL assets assigned to their company.

I’ve reached out to FreshService directly but they say ‘it is what it is’, so not overly helpful.

Regards
Charlie

32

Hi Charlie,

Apparently we did not pursue with the web view anymore but it’s possible for it to hook it up with Freddy and create a workflow for it

33

Hi Jeremiah

Many thanks for your feedback. Sorry to be a noob, but what is Freddy?

Regards
Charlie

34

Freddy is FS Ai Chatbot