We want end users to be able to go to Freshworks and be able to have an icon or link for “Assets”.
This would function similar to “Tickets” Ringcentral’s Customer Portal where Tickets shows cases the user created, “Assets” would show assets assigned to the user.
Minimum request is that it takes to a table where it filters all inventory, shows the Assets listed for them with Asset ID, Make, model, serial. If there are limits to what can be shown due to different asset types we could limit this to be just Hardware and more specifically Computers and Mobile devices.
Future option or if it’s also possible to be added - managers can see assets assigned to them self or with a drop down see employees who report to them and their assets.
We’ve already raised a ticket for this and was advised to post the request here.