Adding Suggested/Most-viewed articles to the Customer-facing Portal


We would like to add a Popular Articles / Latest Articles section to our customer-facing portal but cannot seem to find out how to do this. This would preferably be a list of articles within our knowledge base that have been accessed the most times in the past month, for example.
I have seen this implemented by other companies using Freshdesk and so was wondering if anyone can point me in the right direction, please?


Good Day!
you can create a folder called popular/latest Articles in the solution section, and group the solutions in the respective folder :point_down:

Hope it helps :slight_smile:


Thanks @Santhosh but I wanted this done automatically.

For anyone wanting something similar I managed to implement the following:

{% for article in portal.most_viewed_articles limit: 5 %}
                  <a href="article.url">{{ article.title }}</a>
                   <br />
            {% endfor %}
1 Like

This topic was automatically closed after 365 days. New replies are no longer allowed.