Hi Teja
Yes I agree that the problem is not the reset of the key
but instead the problem is that what I suspect is that key permission changes due to
some bug of the freshdesk API itself.
Again this customer did not change the permissions.
So how can I talk directly with a developer that can help me debug this problem directly?
I think it is of interest to the developers to find this what I suspect is a bug.
Best regards,
Alexander