Hi Nil,
The limit is shared across all users. Following are some solutions which you can try,
-
API Throttling - I was suggested this but it did not work properly for me, but you can try,
How to setup retry when the per minute limit is reached for request methods - #3 by Pulkit_Chowdry -
Scheduled events so that the events can be retried or scheduled later and all requests are processed within the limit,
Freshworks Developer Docs | Configure scheduled events -
For accounts where you see a very high number of requests, you or the respective account admin can raise a request with the marketplace team to increase the per minute limit along with the justification,
https://dev-assist.freshworks.com/support/catalog/items/44
Thanks