App Platform

Topic	Replies	Views	Activity
🛑 Read This Before Posting a New Topic App Platform Welcome to the Freshworks Developer Community! This is a technical space for developers to collaborate, share code, and solve challenges related to the Freshworks Developer Platform. Please follow these guidelines befor…	0	98	January 19, 2026
About the App Platform category App Platform	0	1417	December 23, 2019
FDK replaces the placeholder {{{appclient}}} during pack App Platform fdk , placeholder , freshworks-cli , app-reviews , freshservice	0	13	October 26, 2026
Atesen Software: four Freshdesk apps in review — anything needed from us? App Platform app-reviews , freshdesk , product-events , app-lifecycle-events , cti	2	29	October 23, 2026
Platform 3.0 Freshdesk SMI: platform-verified caller identity and role restrictions? App Platform freshdesk , smi , placeholder , request-method , app-lifecycle-events	0	17	October 15, 2026
App Not Rendering Locally App Platform api-sdk , freshservice	1	26	October 15, 2026
Conversations Added to a Secondary Ticket After Merging Are Not Reflected in the Primary App Platform freshdesk , custom-app , cti	1	26	October 13, 2026
Freshdesk Custom App: Add Attachment to open conversation editor App Platform freshdesk , custom-app , placeholder , app-lifecycle-events	2	32	October 21, 2026
How to Add Freshservice Conversation Attachments to a Third-Party Application App Platform product-events , integration , freshworks-cli , freshservice , cti	0	28	October 6, 2026
Clarification on Redirect URI for OneDrive Authentication App Platform oauth , authentication , app-lifecycle-events , custom-app , cti	4	72	November 2, 2026
Freshservice onTimesheetCreate / onTimesheetUpdate events are emitted from service_change, not service_ticket, and payload does not include resolvable parent ticket/change/problem/release ID App Platform freshservice , cti , app-lifecycle-events	1	30	October 6, 2026
What is the best way to debug a Freshworks custom app when the app works locally but fails after installation? App Platform custom-app , debugging , cti	1	33	October 15, 2026
App 482610: QA review comments fixed, waiting for the go-ahead to upload the new build App Platform app-reviews , freshdesk , product-events , freshworks-cli , cti	0	19	September 23, 2026
Freshchat 429 error when requesting a report App Platform freshchat	0	22	September 15, 2026
Which API endpoint can I use to retrieve all requested items in Freshservice? App Platform rest-api , freshservice , integration	0	43	September 10, 2026
Issue with ticket_sidebar Custom Apps on first activation App Platform freshdesk , react , custom-app , app-lifecycle-events , cti	3	78	September 9, 2026
Im trying to publish an app in the custom app page and i get a VUE error App Platform custom-app , product-events , app-listing , vue , freshservice	0	69	September 1, 2026
Custom app's server-side request gets "IP forbidden" from external PBX only after install — works fine locally via fdk run App Platform freshworks-cli , custom-app , freshsales , integration , cti	0	27	August 27, 2026
Change event equivalent for custom fields (like ticket.groupChanged) App Platform freshdesk , product-events , freshworks-cli , custom-app , custom-field	0	30	August 18, 2026
Incorrect Client Location Returned When Navigating Between Tickets App Platform freshdesk , product-events , freshworks-cli , react , crayons	0	36	August 16, 2026
Correct FDK version for packaging a platform 3.0 Freshdesk custom app App Platform freshdesk , freshworks-cli , custom-app , npm-package , app-lifecycle-events	0	75	August 16, 2026
Installation scope only works in test, not in production App Platform freshservice , custom-app , cti , app-lifecycle-events	0	34	August 15, 2026
502 "Error in establishing connection" on previously working request App Platform custom-app , product-events , cti , app-lifecycle-events	3	178	August 12, 2026
Getting "possible deprecated API usage" warnings App Platform rest-api , request-method , freshservice	2	140	August 18, 2026
Template substitution error while using secure iparam (API Key) in request template in freshservice App Platform rest-api , request-method , freshservice , product-events , api-key	3	127	August 11, 2026
Fdk pack -s fails with "Error while generating digest file" (FDK 10.1.8, Node v24.11.0) App Platform freshdesk , app-listing , debugging , freshworks-cli , coverage	1	70	August 5, 2026
Upgrading custom app to V3.0 for FreshDesk Omni: Agent Status Dashboard not rendering App Platform freshdesk-omni , freshdesk , smi , placeholder , rest-api	1	75	July 24, 2026
Freshdesk Redirects App Platform freshdesk , product-events , rest-api , cti	0	71	July 20, 2026
[Bug/Issue] Freshchat Conversation Create API returning "Signed JWSs are not supported" App Platform freshchat , freshworks-cli , custom-app , product-events , app-lifecycle-events	1	61	August 5, 2026
Init Success,But Show "No internet connection"_Freshdesk Adnroid SDK 2.2.0 App Platform freshdesk , product-events , integration , freshworks-cli , cti	1	60	August 5, 2026

🛑 Read This Before Posting a New Topic

Welcome to the Freshworks Developer Community! This is a technical space for developers to collaborate, share code, and solve challenges related to the Freshworks Developer Platform. Please follow these guidelines befor…