Hi @Kiska_Sanchez,
You can please refer to section 2.4, Removal of Apps of the Terms of Service of Freshworks Developer platform.
Also, all the Freshworks accounts are monitored by automation and humans for any abuse or any other malpractices, and part of the features or APIs can be disabled to safeguard the customer’s data, service, and Freshworks services.
But, I would like to understand the case further to investigate if it’s really blacklisted as such, and, if so, why is that before confirming it.
Can you please confirm how did you find that this app is blacklisted? Is it removed or disabled without your actions or unable to make some API or other features?