Bulk ticket update API (postman)

Product Customize x Workflows
1 
{
  "ids": [1008021],
  "properties": {
    "status": 5
  },
    "description_text": "Closing ticket (test)",
    "description": "<div> Closing ticket (test) </div>"
}

I tried the above to bulk update around 400 tickets using POST method but i get below response:

{
    "description": "Validation failed",
    "errors": [
        {
            "field": "description_text",
            "message": "Unexpected/invalid field in request",
            "code": "invalid_field"
        },
        {
            "field": "description",
            "message": "Unexpected/invalid field in request",
            "code": "invalid_field"
        }
    ]
}

how do I update the " add note " property in the ticket

2

Hi @Muayad_Al_Sawalhi,

Greetings!

I hope we can’t update the description_text directly.

image
image1050×491 37.3 KB

Try updating the description field.

Hope this helps.

Thank you.