Bulk update articles

I am trying to bulk-update all articles in the knowledge base. I want to change the author to one specific agent. Using the API I could update the author name on a specific ticket. However, this has to be done on every article id so https://instance.freshdesk.com/api/v2/solutions/articles/[id]. How could I change the URL to update not only a specific article but all articles in the knowledge base?

Bulk update of articles is not possible through the REST API today, as you have mentioned, @Jens_De_Rooij.

If you need to make a one-time change (as in, not automated or performed programmatically), you can use the Freshdesk UI to perform a bulk action to update authors for articles. See: Managing a collection of articles using article list view : Freshdesk.

1 Like