Community Hours 27th July 2023: Requests powered by predefined templates - Platform 2.3

Topic: Requests powered by predefined templates - Platform 2.3

Join us for an in-depth exploration of securely making HTTP requests in the Freshworks app using predefined request templates. Discover how these snapshots can provide reliability and reusability to enhance your app’s functionality.

This tech talk will delve into the reimagined request method introduced in platform version 2.3, offering predefined request snapshots that ensure extended security and reliability for your Freshworks apps.


  1. Creating Reusable and Secure Request Templates
  • Uncover interesting ways to define request templates that can be easily reused across your app, saving time and effort.
  • Dive into best practices for ensuring the security and reliability of your predefined request snapshots, protecting your app and user data.
  1. Migration of your app’s request methods from 2.2 to 2.3
  • Learn the necessary steps to migrate existing apps from platform version 2.2 to 2.3.
  • Understand the migration process, including constructing request templates and making necessary code changes in your app.
  1. Q&A Session
  • Engage in a live question-and-answer session with our expert speakers, where you can seek clarification, gain insights, and address any queries or concerns related to the topic.



Shravan Balasubramanian - Senior Software Engineer at Freshworks [Follow Shravan]
Rahul Ganesh Partheeban - Software Engineer at Freshworks [Follow Rahul]


27th July 2023
5:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)
Check your time zone


You can also have your question ready beforehand, as we have a live Q&A during the session, where our fantastic DevExperts will answer your questions.

Can’t attend live? You should still register. We’ll share the recording after the session.
We are looking forward to seeing you at the next event!

Dear Freshworks Team,

I hope this email finds you in good health and high spirits. My name is Syed Asgar Ahmed, and I am writing to you today with great enthusiasm and a special request.

Currently, I am in my final semester of pursuing my Master of Computer Applications (MCA) at Sir MVIT Bangalore. Alongside my studies, I am also employed at ADVI GROUP OF COMPANIES. Recently, four of my classmates and I had the privilege of attending the Freshworks dev summit-23, an enlightening event that showcased the innovative solutions offered by Freshworks.

Inspired by the summit, our team has taken the initiative to organize a session to share the valuable insights we gained with our fellow juniors and classmates. We believe that this session will be highly beneficial to enhance their understanding of Freshworks and its impact on the industry.

I am delighted to inform you that we have already obtained approval from our Head of Department (HOD) and Principal to conduct this session. We consider it an honor to invite you as our esteemed guest to grace the event and share your expertise with us.

As of now, we have not finalized the date for the session. We would greatly appreciate it if you could kindly provide us with a date that suits your schedule, and we will gladly organize the session accordingly. Your presence and valuable insights will undoubtedly enrich the experience for all attendees.

Thank you for considering our request, and we eagerly anticipate your favorable response. Should you have any questions or require further information, please do not hesitate to contact me.

Once again, we express our sincere gratitude for your time and consideration.

Yours sincerely,

Syed Asgar Ahmed & Team Sir MVIT Bangalore