Community Hours 30th June 2022: End-User Apps for Freshworks Developers

We invite you to attend our fifth "Community Hours" session and join our experts to know how you as a developer can build apps for the end-user customers. End user apps let you create custom apps or use any 3rd party app from the Freshworks Marketplace and integrate them with Freshdesk customer portals. Customers can view/edit or access information that is relevant to them without going through multiple steps.

Here’s the documentation where you can learn more about the end-user apps.


End-User Apps for Freshworks Developers


Raghuvaran Viswanathan - Senior Product Manager at Freshworks (Follow Raghu)
Teja Kummarikuntla - Developer Advocate at Freshworks (Follow Teja)



30th June 2022
5:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)
Check your time zone


  1. Why End-User Apps was needed - story behind it
  2. What are End-User Apps? Relevant use case
  3. How is it relevant for developers and customers
  4. Discover the difference between the app development process for agent-focused apps and end-user apps
  5. Sharing what’s possible with End-user apps with feature-level walkthrough along with documentation
  6. How to build your first end-user app
  7. Demo session

Freshworks developers can now build apps for end-user customers too. Register for the community hours and get a hands-on experience of building an End-User App.

We have also launched the EAP program for End-User Apps and you can now build apps for customer-facing portals in Freshdesk.


Q1: What version of fdk we need in order to develop end user apps? Also regarding the EAP for end user apps, any time frame to get your request approved ?
A1: FDK version 7.5.0 and above supports it.

Q2: Will there be a “showModal” like agent end app to open a bigger screen?
A2: It is not available now. We can consider it in the upcoming days and make it available based on requests.

Q3: Is there any learning video portal available?
A3: You can please refer the documentation. Build secure end-user apps (Beta). No video material is available. This session is pretty much enough to get started. We will share the recording.

Q4: In future, does the client needs to update their account to get this feature?
A4: The support for end user apps will be available if you have the Portal 2.0 enabled in your account. We can also enable it for you on demand. This should work on all Estate/ Pro/ Forest and Enterprise plans by default.

Q5: Can we use react?
A5: We are rethinking how we can allow react framework for the developers to build their apps faster. At the moment, we are yet to completely test react for fdk in end user apps. You can expect the current experience for agents would be lot similar end user apps as well.

Q6: Can we access marketplace app in Freshservice app?
A6: End-user apps are only available for Freshdesk today. All other app types can be built for Freshservice.

Q7: Documentation shows more promise chaining but more and more of the code I see in tutorials are using Async/Await, will the documentation reflect this?
A7: We are working on an new docs tool that will allow us to make changes quickly. As part of bringing that in, we will revisit and update the docs. So, new docs portal + updated code will come together.

Q8: Can we use react on user end app?
A8: Not natively supported, Samuel. You can insert the bundled app code and it will work as Agent apps.

Q9: I have created an custom app in Freshservice, how could I get access to same custom app in Freshservice android application?
A9: Apps are not yet supported within the Android/iOS app.

Q10: Any estimates on when we can use the End-User Apps in other products?
A10: There are similar use-cases in many products, and we are currently prioritizing the same with Freshchat first. We don’t have an ETA yet. Do let us know if you have use-cases already!

Q11: How to use react in Freshsales?
A11: You can use React to build apps on Freshworks but we are working on creating a much better experience that is seamless and enjoyable on our FDK.

Q12: In our end user app can we write unit test cases also?
A12: No, unit tests are not available for frontend apps.

You can also have your question ready beforehand, as we have a live Q&A during the session, where our fantastic DevExperts will be answering all of your questions.

Can’t attend live? You should still register. We’ll share the recording after the session.
Looking forward to seeing you at the next event!


Did you register for the session on the 30th, Thursday? We are doing a deep dive on End-User Apps where we will take you through how end-user apps let customers/end users access relevant info they need when they need it. Make sure to block your calendar so you don’t miss out on the opportunity to connect with Freshworks developers.


Topic: End-User Apps for Freshworks Developers
Date: June 30th, 2022
Session hosts: @Raghuvaran_Viswanath and @tejakummarikuntla
Time: 5:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)
Check your time zone

The session recording is now available! In case you missed the live event, watch here: Community Hours 30th June 2022: End-User Apps for Freshworks Developers - Connect - Freshworks Developer Community.