Create ticket api

Hey @npatel

Welcome to the Freshworks developer community :slight_smile:

As per Freshdesk API documentation, the company_id can be provided only if the contact is associated with multiple companies, please refer to the screenshot below

.

multiple companies for a contact can be enabled by following the steps in the link below.

Seems like a contact is associated with only one company by default, maybe this could the root cause for your issue.

Hope this helps!

Stay safe :slight_smile:

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