Creating Tickets Using Custom Fields in Freshdesk API

Product Customize x Workflows
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1

I am currently working with the Freshdesk API and I am relatively new to it. I have a question regarding custom ticketing forms. Specifically, I would like to know if, after creating a custom ticketing form, I can refer to that form and create a ticket with the custom fields specified in the form.

I have been trying to access the following link for more information, but it seems to be not loading:
https://support.freshdesk.com/support/solutions/articles/216548-create-and-update-tickets-with-custom-fields-using-api

Could anyone kindly assist me or provide guidance on how I can proceed with creating tickets using custom fields via the API?

2

Hello, I’ve faced similar issue, and I created the custom fields in Admin -> Workflows -> Ticket Fields section first, and then able to pass custom_fields

Prepend each properties with cf_

custom_fields: {
  cf_brand: "Test",
  cf_module: "Module 1"
}

Hope it helps!