I am currently working with the Freshdesk API and I am relatively new to it. I have a question regarding custom ticketing forms. Specifically, I would like to know if, after creating a custom ticketing form, I can refer to that form and create a ticket with the custom fields specified in the form.
I have been trying to access the following link for more information, but it seems to be not loading:
https://support.freshdesk.com/support/solutions/articles/216548-create-and-update-tickets-with-custom-fields-using-api
Could anyone kindly assist me or provide guidance on how I can proceed with creating tickets using custom fields via the API?