Customise the the ticket list view page {% snippet ticket_list %}

Product Customize x Workflows
1

The ticket list is limited in what is shown to the customer.

We have a requirement to be able to make the following changes, but can’t see a way of editing what is displayed by the snippet {% snippet ticket_list %} object.

Required changes are:

  • Ticket Type
  • Product Name
  • Swap Date Created to Last Modified

Here is the default view:

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With a little bit of coding, here is what I can achieve, but this does not work with the filters or paging of the ticket list

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How can we override the snippet content, or achieve a solution that works with these filters and paging of tickets?

3

Have you get a solution?

4

No, I am still hoping and waiting this becomes possible, or they improve the basic offering, e.g. adding a table view (vs Card view), as we have for agents, i.e. so it’s easier to see distinct data. This is possible in other ticket systems, e.g. Zendesk

5

Hi Matt,

I saw that you were able to customize and add fields to the “help-text” class underneath the ticket title (created by[name], at [company name], last updated [date].

I am interested in knowing how you were able to achieve this? Specifically the ticket last updated piece. If you wouldn’t mind sharing your solution for this, I would be greatly appreciative!

Thanks,
Drew

6

I only got it working superficially, but whenever any paging was used or filtering, the default ticket list style was restored. I did it more as a mock-up, it wasn’t a working solution.
There is no solution for this problem, and I had it confirmed two weeks ago that there is no customisation or core development option at this time, and nothing planned on the roadmap.

7

Gotcha, thank you for the reply and the insight. Much appreciated!