The ticket list is limited in what is shown to the customer.
We have a requirement to be able to make the following changes, but can’t see a way of editing what is displayed by the snippet {% snippet ticket_list %} object.
Required changes are:
- Ticket Type
- Product Name
- Swap Date Created to Last Modified
Here is the default view:
With a little bit of coding, here is what I can achieve, but this does not work with the filters or paging of the ticket list
How can we override the snippet content, or achieve a solution that works with these filters and paging of tickets?