Customizing the "submit a ticket" page

Product Customize x Workflows
1

Hello! We’d like to customize the “submit a ticket” page (Submit a ticket :) by

  1. adding a subheadline. We want to make the page more friendly and reassure users going there about what they can do
  2. editing the standard headline “submit a ticket”
  3. translating both fields the way we want

Add images

1 Like
2

Hey @Alexandre_Frederick,

welcome to the community.

For the start it would be helpful to know if you run a multi-language setup or if we’d have to deal with just one language.

And if there are any web developer skills (HTML, Javascript, …) on your side, because everything you mentioned could be done easily via portal customization.
Ah, and regarding portal customization - I think you need to be on the right plan to do so. Not every Fresdhdesk subscription supports portal customization.

Hope that helps, best regards
Tom

3

Hi Thomas,

Thanks for the reply. Indeed, we have a multi-language set up. That’s actually the biggest part of the issue - how to have the potential “new code”/fields translated.

We are on the pro plan from Freshdesk which allows portal customization and we do have web developers internally.

Looking forward to your answer!

4

Hey @Alexandre_Frederick

I am not a Freshworks internal, so I can only speak from my experience with similar requests/issues.
Means, my answers are maybe not the most accurate ones, but should work.

  1. Adding a subheadline is the easiest one (translation set aside, I’ll go into that below), as you could just enter the code after the h3 element with fc-new-ticket-heading class.
  2. I don’t know of any OOTB solution to change the standard value - I’d chime in after page load and replace the text (translation again set aside).
  3. I’d use liquid to do that. You should get the language currently chosen from the language placeholders.
5

Thanks for the suggestions!