Deployment of custom app fails

App Platform
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1

Goodmorning,
I’m trying to deploy a new Freshservice serverless custom app since yesterday, but I keep recieving email with the message “Your app was not published due to some techinical issues.”.
I’m using FDK 9.0.0 and platform-version 2.3.
What may cause this issue?

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3

Hi @Michele,

Welcome to the Freshworks developer community! :tada:

Could you share your app ID and the rough timestamp of when you tried to upload the app?
With this information, we would be able to check our logs to find what could be the reason for this issue.

4

Hello @Raviraj ,
the app ID is 66301 and the last update is “12 Apr 2023, 09:31 AM”.

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5

Hello @Raviraj , did you find anything in the logs?
I tried again this morning but it doesn’t work.
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6

Hi Michele,

Apologies for the delay in the response.

I saw that the manifest file has empty

      "requests": {}

Could you please remove this and try resubmitting the app? Meanwhile, I’ll check why the platform is failing when the empty object is given.

Thanks & Regards,
Ganesh.

7

Hello @ghsatpute_freshworks ,

I tried again after deleting that row and looks like it was pubblished!

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Thank you! I’ll let you know if I have other problems.

If you ask me other things I can’t reply until April 26th since tomorrow is holyday in my country.

9

Hi Michele,

Great to see that this issue has been solved for you. Let us know if you find any further issues.

Thanks & Regards,
Ganesh.