Forward ticket API issue

Product Customize x Workflows
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#1

Dear channel,

Based on the product behavior, when a ticket is forwarded, the entire conversation should be forwarded to the recipient.

However, I have noticed that the Forward API is not behaving in the same manner, even when passing the “include_original_attachments” and “include_quoted_text” fields as true in the body.

Could you kindly assist me in resolving this issue?

#3

@channel: Have there been any updates to the earlier question?

#4

Hey @Anish,

Looks like the product team would be able to help with the API so I did create a Freshdesk support ticket created about this.