Freshdesk update multiple ticket API returns invalid_field error when using a from_email property.
Is this field not supported?
"bulk_action": {
"ids": [
11,10
],
"properties": {
"from_email": "support@custom-supportdesk.freshdesk.com",
"status": 2,
"group_id": 1234,
"type": "Question",
"priority": 4
},
"reply": {
"body": "Please check this ticket"
}
}
Error:
API works fine if this property is removed