Hi @Santhosh ,
Good Day!
The problem is that we are facing this issue only for one customer, if there is a bug in freshdesk platform, not sure how other accounts are working fine then ?
Example : the domain https://kycstaging.freshdesk.com/ is working fine
although the domain https://tvsmdealers.freshdesk.com/ is not working fine and giving the error for whitelisting domain, also find below the array of whitelisted domains :
“whitelisted-domains”: [
“https://jronz95y4h.execute-api.ap-south-1.amazonaws.com”,
“https://<%= iparam.subdomain %>.freshdesk.com”,
“https://<%= iparam.subdomain %>”,
“https://*.knowlarity.com”
]