Freshworks CRM Workflow: Emails in received am/Junk Folder


We have configured a workflow to send emails to contacts in Freshworks CRM. However, it seems that these emails are being sent to the spam/junk folder.

We need to ensure they are delivered to the inbox instead.

Thanks in advance!

Priyadharshini R

@Freddy your thoughts on this why the emails are sent to the spam folder?

Freddy said Hello Gopi and Priyadharshini,

There could be several reasons why emails from the Freshworks CRM workflow are landing in the spam/junk folder. Here are some tips to improve the email deliverability:

  1. Verify your domain: Make sure you have verified your domain in Freshworks CRM to prove the authenticity of the emails sent from your domain. This will help improve email deliverability.

  2. Set up SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records: Configure your SPF and DKIM records to help email providers validate the legitimacy of your emails and reduce the chances of them being marked as spam.

  3. Personalize your email content: Personalize your emails by using merge tags, and avoid generic content that could be perceived as spam by email providers.

  4. Avoid spam trigger words & phrases: Refrain from using common spam trigger words and phrases in your email’s subject line and body.

  5. Maintain a good sender reputation: Keep an eye on your email sending reputation by monitoring bounce and complaint rates, and maintaining a healthy contact list.

  6. Test your emails: Try testing your emails with a tool like MailTester ( to identify any issues with your emails that may be causing them to land in spam folders.

If you still encounter issues with email deliverability, you may want to get in touch with Freshworks CRM support for further troubleshooting.

Hope this helps!


Hi @Priyadharshini_Ramas,

We do not have Freshworks CRM experts in the forum to take your question. I have created a support ticket for Freshworks CRM support on your behalf. They will be able to help you with it.

Please engage from your inbox in this support ticket (#15601244) for further conversation.

Thank you!