Hiding ticket Fields

Product Customize x Workflows
1

Developers provided our org with a custom code to hide ticket fields from our customers without deleting or archiving sections.

the field path to access the section was Admin>Portals>“Required Portal”>Customized portal>Layout & Pages> Portal Pages>New Ticket

This unfortunately is not an active field path anymore. Any idea how to access the location?

2

Hello,
The option to edit the portal’s layout was moved recently it seems.

You can find it under

  • Admin>Portals
  • Then choose “Edit” on the portal you wanna change
  • Three tabs are showing up, where you choose “Appearance”
  • Click “Edit theme” > Pages > Submit Ticket

Hope this helps

Tom