Hi Dear Freshworks Community.
I’m facing this situation with a client:
He needs to get the IP address of the customer or user that is submitting a ticket from the Customer Portal. The special thing is that my client is using an IFrame as the ticket registration form.
So, my question is:
How to get the IP address for those tickets that are created from the customer portal? (Freshdesk)
Do you have an idea how can I resolve this?
I would appreciate your help.
Ricardo.