How to perform agents concurrent conversation from Freshservice to Freshdesk

Can you elaborate on what ‘value’ does being overwritten?

Sent from where?

If I understand this correctly,
App is running on Freshchat where multiple agents login and use the app. App captures ‘loggedInUser’ and stores it in Data Storage. But I assume in the process of storing… you see overwritten being happen.

We will need to know, ‘HOW’ are you storing your data as well so that we could better help.