Hello folks,
I am trying to retrieve ALL tickets in our firm from inception (approx since year 2017) into my database. I am using Azure data factory to do this and the is the URL that i am passing.
https://medzed.freshdesk.com/api/v2/tickets?updated_since=2017-01-11T00:00:00Z
But no matter what or how i change the date, I only get the last 30 days worth of data and nothing more. What am i doing wrong ?
Hi @sagan, you will need to paginate the results using page and per_page query parameters.
For example, this is the HTTP request to get the second page with 50 records per page.
GET /api/v2/tickets?updated_since=2017-01-11T00:00:00Z&page=2&per_page=50 HTTP/1.1
Host: medzed.freshdesk.com
You will get a link HTTP response header which will have the address for the next page if a next page exists in the list of records.
Thank you. That helped.