How to Retrieve Logged-in User Details in freshdesk support portal

Product Customize x Workflows
1

I am customizing the Freshdesk Support Portal and need to fetch details of the currently logged-in user. While exploring the documentation, I couldn’t find a clear way to access this information.

My requirement is to display the “Submit a Ticket” option only for specific users. Is it possible to achieve this using Liquid in the support portal? If so, how can I conditionally check user details and control the visibility of the “Submit a Ticket” option?

Any guidance or examples would be greatly appreciated. Thanks in advance!

2

Hi, just following up on this. Does anyone have insights on how to fetch the logged-in user details in the Freshdesk Support Portal using Liquid? Appreciate any help. Thanks!

3

Hi @Ragav_Jagadeesh ,

Kindly use Data Methods for this one.

Regards,
Thakur