I would like to know if there’s a way to configure Freshworks to send notifications or trigger a webhook to our API whenever:
1. A new user is created in the system.
2. An existing user is updated.
We are looking for an automated way to sync user data between Freshworks and our application.
If this is possible, could you please share:
1. Any relevant documentation or setup instructions.
2. Information about the event types or payload structure that Freshworks sends
in such cases.
Hello @HarishGarg ,
I don’t use Freshsales, but when you say “user”, do you mean a “Sales Account” or a “Contact”?
Hi @Michele
No, I wasn’t referring to the Sales Account or a Contact. I am talking about the user who uses the CRM system—the agent or representative. For reference, please see the attached image.
Understood. What I was thinking was that maybe there’s an app event that you can use to get data from Freshsales, but I don’t see anything for Users.
https://developers.freshworks.com/docs/app-sdk/v2.3/freshdesk/freshworks-app-ecosystem/
Looks like it’s an event available only to Freshservice and Freshchat.
Maybe someone who knows Freshsales better than me can add some info to my research.
